Importance of Employee Assessments in Health Care

Health care professionals may find that now is the best time to consider using employee assessments to increase engagement. Under the Affordable Care Act, health care organizations will encounter a pay-for-performance model, linking Medicare and Medicaid reimbursements to the quality of service they provide. Without a superior patient experience and level of care, organizations could stand to lose as much of 2 percent of their reimbursements from these programs, according to Harvard Business Review. For facilities that receive half or more of their revenue from Medicare and Medicaid reimbursements, this loss could represent millions of dollars.

Every employee in health care organizations, from the front line all the way up, must provide a high level of service. This is always important, of course, but now it has an impact on the bottom line as well. Towers Watson research shows high levels of employee engagement at health care organizations lead to higher levels of patient satisfaction and outcomes of better quality. Both of these components will contribute to higher reimbursements under value-based purchasing. Managers in the health care field must get serious about employee engagement at their organizations.

One way to ensure employees are engaged is to be certain they are in roles that fit their skills and personalities. Workers in positions that don't suit them are less likely to find their jobs engaging, and therefore less likely to provide the kind of care that will result in their organizations maintaining a high standard. Administering employee assessments to current employees and job candidates can help managers determine where a worker will thrive, and therefore feel engaged. These assessment tools can match employees' personalities and skills with baselines that apply to different positions in an organization, increasing the probability that everyone will have a job he or she enjoys and performs to the fullest.

With engaged employees, health care organizations can expect to provide better service – and in turn, receive higher reimbursements under value-based purchasing.


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